What is the Refund Policy for EU purchasers under MiCA?

In accordance with the Markets in Crypto-Assets Regulation (“MiCA”), purchasers residing in the European Union have the right to withdraw from their purchase of their digital asset within 14 days from the purchase period.

Exclusions:

This right of withdrawal does not apply if:

• The digital asset has already been transferred to your wallet or made accessible for use before the withdrawal period expires, with your prior consent.
• The purchase falls under exceptions permitted under MiCA or other applicable regulations.
• In order to ensure the smooth completion of a time-limited offer to the public of crypto-assets, the right of withdrawal should not be exercised by retail holders after the end of the subscription period.

What does this mean?

If you’re in the EU, you may have the right to cancel your token purchase within 14 days of confirming it. But if the token sale has already ended, you can’t request a refund, even if you’re still within the 14 days.

Examples:

• Token Sale A: You registered for a sale that had a 1-week purchase window. You request a refund 10 days after confirming your purchase.

You do not have the right to request a refund since the purchase period is over.

• Token Sale B: You registered for a sale with a 2-week purchase window. You request a refund 10 days after confirming your purchase, while the purchase window is still open.

You do have the right to request a refund.

To request a refund, users must notify us in writing by sending an email to CoinList Support [support@coinlist.com] with the subject line "Refund Request – [[Token Name] Sale]" within the 14-day withdrawal period. The request must include:

• User’s full name and email address associated with your CoinList account
• A statement explicitly requesting a refund under your MiCA withdrawal right

Upon receiving a valid refund request, CoinList will process the refund to the original payment method within [3] business days. 

By completing your purchase, you acknowledge and agree to this refund policy and the conditions under which it applies.

For further inquiries, please contact CoinList Support.